16+ years experience in strategic account management and customer engagement excellence to provide consultation and services improving transformational business solutions, strategic partnerships, contract negotiations, sales and marketing strategies or cross-functional team leadership.
Major strengths in strategic partnerships, new business development, prospecting, strategic account management including large corporate accounts, contract negotiations, sales presentations, technology solutions, transformational solution selling, customer engagement and satisfaction excellence, international logistics, competitive analysis, as well as business systems.
Particular areas of expertise include international sales and business consulting including fluency in Japanese and knowledge of the business culture, business analysis, and research, long-term business relationship building, business strategies, cultivation of Fortune 500 accounts, in addition to cross-functional team leadership, collaboration and training.
Knowledgeable and experienced in all phases of business service management, territory management, information security, customer retention, sales processes, sales operations, contract management, cloud-based services, process improvement, open house events, solutions for law offices, solutions for non-profits, workflow management, plus numerous software packages such as Salesforce, OneNote, and Google Cloud Platform.
Effective communication skills, both written and verbal, as demonstrated through cross-functional team building and leadership, facilitation and collaboration, marketing communications, presentations, correspondence, customer engagement and experience excellence, in addition to networking and strategic partnerships.
Visualize solutions to bring about changes in information security, business processes, technology and cloud solutions, increasing productivity, maximizing efficiencies, as well as increasing revenues and new business development.